Any questions?

Here you can find things you’d need to know about your bra, purchases and this website. Cannot find your answer? Contact us through the form and pour your heart out.

The size I wanted is sold out. When will it be available again?

As all our bras are completely handmade, it takes quite some time to make them as perfect as they are so please be patient. Beauty takes time, but once you will get your Māsa bra, it’s be totally worth it. We will do our best to make your size as fast as possible but if you’d like to know when it’s up again, send us a message and we’ll notify you!

How do I wash my Māsa bra?

Silk is the most breathable and delicate material in the world. With the right care, your bralette will last for years without losing quality. It keeps you cold during the summer and warm during winter. As a result, it does not sweat that much nor it needs as frequent washing as the other materials.

We suggest:

STEP ONE: Add a small amount of fine/gentle detergent and use COLD water only.

STEP TWO: Put your silk piece in and let it sit for a few minutes, and then swish it around the sink/bucket/basin. This will let the detergent get to work without you rubbing it in. Don’t let it soak too long, as this can unsettle colours.

STEP THREE: Pull your piece out of the water, letting the excess run off (don’t wring or twist the bra as you may break the threads or warp it’s shape).

STEP FOUR: Lie your wet silk bra flat on a bath towel and leave it to sit for a little while. This will draw out much of the moisture. Hang it on a hanger and leave it to dry in the shade -you’re good to go!

 

Things to know about silk:

  • Which laundry detergent to choose? We’d love if you’d use a natural laundry detergent that’s made for fine wash/delicates.
  • You can always wash your Māsa bra with vinegar, it’s natural and it will get all the dirty spots out.
  • Do not wring your Māsa bra.
  • You can always iron your Māsa bra, just make sure that the iron is set on the “silk” mode without using any steam.
  • Only dry it in the shade as sun might change it’s color
  • For the pearl white Māsa bra “South”: if you see some yellow stains on the bra after washing it, it means that there is a lot of iron in your water. But that ain’t gonna stop you from wearing your Māsa bra- just boil your water, let it cool, wash your bra in it and it will be spotless again!

Do you send the Māsa bra internationally?

Yes, we do! International shipping with DHL will take around 20 working days to get to you. We will usually send your order as soon as possible i.e. the next working day. However, we can never determine how long the postal guys handle it.

How will my Māsa bra be shipped to me?

For shipping within the Netherlands, we will use DHL. Within the European Union DHL and internationally we will use Postnl. 

What should I do if my order hasn't been delivered yet?

We will usually send your order as soon as possible i.e. the next working day. However, we can never determine how long the postal guys handle it. Therefore, please allow us the time mentioned below in order to deliver your Māsa purchase so that it can surprise you safe and sound.

  • Your estimated delivery date is:
  • The Netherlands- 5 working days.
  • The European Union- 10 working days.
  • International- 20 working days.

If your estimated delivery date has passed and you still haven’t received your order, please contact us so we can help you further.

How long will it take for my order to arrive?

We will usually send your order as soon as possible i.e. the next working day. However, we can never determine how long the postal guys handle it. Therefore, please allow us the time mentioned below in order to deliver your Māsa purchase so that it can surprise you safe and sound.

  • Your estimated delivery date is:
  • The Netherlands- 5 working days.
  • The European Union- 10 working days.
  • International- 20 working days.

If your estimated delivery date has passed and you still haven’t received your order, please contact us so we can help you further.

How much time do I have to return my bra?

Not the right fit after all? That’s a shame, well, we hope you’ll get your size right with that next one. Just let us know if you need help with the sizing. OK, back to the point: You have 14 days (from the day of delivery until the day when you go to the post office) to return it to us. We issue a full refund if the bra is in its initial condition and will still have the tags on. We will cover the shipping costs if you ship it with DHL:

Contact us so we can provide the return label for you and all you have to do is just to drop off the package at your nearest DHL point.

 

How do I return an item?

Silk is a very delicate material which absorbs and adjusts to each body type. Therefore, if you feel like the bralette model that you ordered does not really fit you or you would like to have a different size, please return the bra to us unworn. Please if after the first try – on, the bra really doesn’t fit, send it back to us. We guarantee complete comfort and quality if you have the right fit which is why we will not accept bras that will have any signs of wear. You have 14 days (from the day of delivery until the day when you go to the post office) to return it to us. We issue a full refund if the bra is in its initial condition and will still have the tags on. 

We will cover the shipping costs if you ship it with DHL. Contact us so we can provide the return label for you and all you have to do is just to drop off the package at your nearest DHL point.

We will return your money via the payment method you used straight after we have evaluated the returned item. If you have any questions, you can always write us.

I'm having trouble processing my payment, what's the problem?

  • Stuff happens, try reloading the page,  restart the browser, try another browser or another method of payment.
  • Nothing helps? -try contacting your bank or the payment supplier.

What payment methods are available?

At the moment, we accept iDEAL, Credit/Debit cards and Paypal payments.

Is māsa.organic VAT deductible?

Yes, Māsa is an officially registered business and tax payer. Every price on the website includes 21% tax.

What's the most delicious thing that I should cook tonight?

Cheesy nachos with homemade guacamole. Uuuuuu and add some sour cream to that magic. Can we come?

Can’t find your question in the list?

Just send us a message we’ll get back to you asap.

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